Order times & Postage:
Postage is a flat rate of $9.00 within Australia – this includes tracking details and is shipped via Australia Post.
Even though all items are tracked, we take no responsibility for items lost or delayed in the mail by Australia Post. If you are paying via PayPal, please note that it is your responsibility to check that your address is correct. No refund or replacement will be given.
For ready-made items, they will be posted within 1-3 Business days. If you require your order to be posted Express please contact me to discuss this.
If you are placing a custom order, there can be up to a 4 week turnaround to carefully make your order. Please note that this time does not include postage time. If you would like to discuss a custom order please send me through an enquiry.
For international orders – Please contact us to calculate shipping costs for you.
For customers residing in Broome, WA & surrounding areas pick up can be arranged.
Please contact Sweet & Lovable Designs within 5 working days of receiving your goods in regards to any concerns you may have otherwise they will not be accepted. Photos of faulty / damaged items will be required.
Sweet & Lovable Designs is not liable for any damage caused by Australia Post.
As all of our handmade items are made with love, we are unable to accept returns due to change of mind, wrongful use / washing or if you have ordered the incorrect size.
Upon receipt, if the product is faulty Sweet & Lovable Designs is happy to exchange (if the item is still available) or refund the item in the form of a store credit once a photograph of the fault has been received.
Please keep in mind that your item has been lovingly handmade and therefor there will always be slight flaws that are unique to your item :)
Items must be in new and unused condition & to be posted back to Sweet & Lovable Designs via tracked Australia post at the customer’s expense before the exchange / refund is returned.
Terms and conditions:
By using or accessing this website you acknowledge that you have read, understood and agreed to all of the terms & conditions.
All images are copyright of Sweet & Lovable Designs. Do not save, share or alter photos in any way. Every effort has been made to portray the colours of our products, clothing that appears on this website as accurate as possible. We cannot guarantee any colour will be completely accurate.
All Sweet & Lovable Designs images, clothing and accessories are not to be used in any promotional or marketing material for business purposes unless credit is given and it is clearly stated that the products being used were purchased from Sweet & Lovable Designs.
Caring for your clothing:
To ensure longer life for your handmade clothing, handwashing in cold water is preferred. Please see the care label for further instructions.